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NEWARK, Del. -- TravelCenters of America (TA) is using SevOne’s Performance Appliance Solution (PAS) to proactively monitor approximately 20,000 elements across its 250-plus U.S. sites, the company reported.
"Using SevOne's performance management solution, we have been able to provide uninterrupted 24/7 communication between TA headquarters and our nationwide TA franchises," said Eric DePanfilis, network engineer for TravelCenters of America. "The SevOne solution gives us the full visibility we need so that we can monitor and prevent chronic problems before they occur—and at three to four times less the cost of larger network management vendor's systems."
TA has a large IT environment at its Ohio headquarters, which includes all of the company's servers, routers, switches and primary and secondary datacenters. It connects with the company's multiple nationwide franchises via an MLPS network cloud. The franchises need to communicate with headquarters several times a day, so network availability and performance are vital to business operation, DePanfilis said in a company release.
"If the main network connection to headquarters is saturated, it affects communication with all of the franchises connected to it. Such issues can slow down the processing of transactions and affect cash flow," he said.
Prior to implementing SevOne, identifying and fixing a network performance problem was a tedious and time-consuming task for TA's IT department, according to the company. Previously, a network engineer had to manually log in to the head-end router to access generic information just to begin the process of solving the problem, but now the management staff has complete visibility into critical network performance management data, including down-to-the-second graphs and reports and a built-in performance history audit, the company said.
"Our SevOne system provides far more granular information than the generic reports produced by our previous monitoring system," said DePanfilis.
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