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    Sheetz Automates Field Service Activities

    Chain chooses ViryaNet to improve workforce management, facilities maintenance.

    ALTOONA, Pa. -- Sheetz Inc., a family-owned convenience store chain based here, has chosen ViryaNet Service Hub for Retail to automate its field service operations, including the activities associated with workforce management, facilities maintenance, and store equipment repair, ViryaNet Ltd. announced yesterday.

    Sheetz operates 344 locations across six states -- Pennsylvania, Maryland, Virginia, West Virginia, Ohio, and North Carolina -- and has more than 11,000 employees.

    ViryaNet Service Hub for Retail is a complete field service management system for retail organizations. It manages customer interactions, schedules appropriate field resources, dispatches work orders via wireless technologies, returns updated data from the field to the external systems, and gives technicians insight into inventory information.

    As a workflow-based product, the real value of Service Hub for Retail is its ability to manage business process exceptions, in addition to the routine processes that are experienced by most retail companies. Service Hub for Retail also provides powerful visibility tools that continuously monitor operational activities, enabling management to make intelligent, real-time decisions, according to the supplier.

    "Sheetz is committed to deploying technology that supports its critical business processes," Mark Wilson, director of stores for Sheetz, said in a statement. "We intend to use Service Hub for Retail as the foundation for improving the availability of our products and services to our customers. We expect to increase our field productivity, reduce our maintenance costs, and enhance our customer experience."

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