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    NRF, Dept. of Labor Unveil Retail Competency Model

    Retailers can help build talent through framework.

    WASHINGTON -- The NRF Foundation, the research and education arm of the National Retail Federation (NRF), along with the U.S. Department of Labor Employment and Training Administration (ETA), released a Retail Competency Model, which is designed to help retailers identify and build talent.

    The framework supports a variety of recruitment, training and career advancement solutions built on skills retail workers need to succeed.

    "We are committed to expanding competency-based training and certification in the retail industry," said NRF president and CEO, Tracy Mullin. "These competencies set a standard for career advancement and identify opportunities to take advantage of the range of career opportunities which retail companies provide."

    The ETA worked with business leaders through the president's High Growth Job Training Initiative, to create comprehensive and readily accessible documentation of the skills required in a variety of high growth and high demand industries. ETA partnered with the NRF Foundation to develop, crosswalk and validate competencies necessary to pursue retail careers.

    The NRF Foundation, along with several retail partners, assisted in the development and validation of the competency model. These competencies were integrated into curriculum and training programs available at NRFF Retail Skills Centers and the Workforce Investment System.

    In addition, companies can access courses through NRF University wired, an e-learning platform created for the retail industry. Using the program, job seekers, students and employees assessed for National Professional Certification in Customer Service, Sales and Retail Management can earn a credential to document their skills.

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