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    NRF Survey: Redefining Overtime Would Cause Harm

    Changes could have affect on customer service.

    WASHINGTON, D.C. — A new survey by the National Retail Federation (NRF) highlights the concerns retailers have with a proposal to expand overtime and redefine what it means to be a manager in the industry.

    "The administration is singling out the service economy, specifically restaurants and retailers, with these new overtime regulations," NRF Senior Vice President for Government Relations David French said. "The proposed Labor Department regulations will hinder the career paths of millions of American workers, restrict the duties a manager can perform while working, impact the customer experience, and add lots of paperwork and bureaucracy to the job description."

    The move is part of the Obama administration's plan to review the Fair Labor Standards Act.

    In an effort to check the pulse of the industry on this issue, NRF commissioned research firm GfK to conduct an online survey of 200 salaried retail and restaurant managers nationwide. The survey found that:

    • Eighty-one percent predict an adverse impact on customer service;
    • Seventy-five percent say it would erode the efficacy of employee training;
    • Seventy-two percent think it would compound costs due to the need for additional staff;
    • Sixty-six percent say it would decrease employee morale; and
    • Fifty-six percent believe the changes would not increase pay or benefits.

    According to the NRF, President Obama ordered the Secretary of Labor last year to update federal overtime regulations, and draft rules that are expected to be issued this summer. The proposal is expected to raise the salary threshold that guarantees overtime pay and redefine the duties of those who are declared exempt.

    The last time the overtime rules were revised was 2004.

    "Managers overwhelmingly disapprove of changing federal overtime rules for exempt employees because they understand that these new rules will negatively impact their careers, their businesses, their employees and their customers," French said. "The new overtime rules will hollow out middle-management and limit merit-based opportunities for millions of middle-class workers. The survey results should give the administration significant pause as they seek to rewrite federal labor and overtime regulations. Inherently, these managers know the changes will hurt their career opportunities."

    NRF is the world's largest retail trade association, representing discount and department stores, home goods and specialty stores, Main Street merchants, grocers, wholesalers, chain restaurants and Internet retailers from the United States and more than 45 countries.

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