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ST. LOUIS, Mo. -- Emerson Climate Technologies' Retail Solutions Division recently released Smart Dispatch, a new service created to drive maintenance savings for retailers by reducing unnecessary dispatch events through root cause analysis and remote resolution, the company announced.
Smart Dispatch systematically filters, triages and remotely manages alarms through a proprietary process developed by Emerson's industry experts. The service combines the company's best practices for alarm management with customized processing rules to fit the business needs of each retailer.
"Smart Dispatch metrics and reporting provide easy access to facility data and key performance indicators," said Mark Dunson, president of Emerson Retail Solutions. "The ability to make informed decisions facilitates the achievement of operational savings."
Before, retailers often incurred a cost each time a contractor was sent to the site regardless of whether a repair needed to be performed, and the expense increased when dispatches occured outside service agreement terms. Now, instead of automatically dispatching a contractor, Emerson's ProAct Service Center technicians remotely investigate site and equipment conditions when an alarm or notification occurs, determining the proper action depending on the customer's business practices. Technicians can remotely resolve, temporarily override or delay dispatching a contractor based on legitimacy and urgency of the alarm, taking into account preferences in store comfort plus energy and maintenance spend.
Retailers can view equipment performance indicators, such as alarm and dispatch data, through Web-based reports documenting repeat alarms in order to take action before operations are affected, as well as view total monthly savings from dispatch cost avoidance.
The Smart Dispatch service can also track contractor reaction time, taking alarm severity and repeat visits into account, allowing retailers to evaluate the performance quality of the service and adjust contract terms if necessary, according to the announcement.
Emerson's ProAct Service Center is staffed with trained technicians and facility experts 24 hours a day, seven days a week. For more information, visit www.emersonretailsolutions.com.