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Caroline Mowen is a problem solver. As the senior manager of customer service, store communications and system support, she describes her job responsibilities as such: "if something is wrong, someone needs help or troubleshooting needs to be done, it comes to my department."
Mowen joined Valero in 2002 and has more than 30 years of retailing experience, and is a graduate of Incarnate Word University with a Bachelor of Science in Psychology of Organizational Development. In her personal time, she serves on the Vestry for her church and is on the executive compensation committee for the Diocese of West Texas. She and her husband, Curt, have two sons, Chris and Corey, who are both attending college.
What is your favorite place to visit?
I have to say Disney World. My husband loves Disney World! Our first trip was in 1986, and we have actually made more than 20 other visits since that year. The funny part is that I dreaded going ... it was hot, lots of people and so much walking. But now I look forward to going.
If you could eat one thing for the rest of your life what would it be?
I love pizza! But during my first pregnancy I couldn't even watch a commercial for pizza without getting sick.
What did you want to be when you were young?
I wanted to be a stewardess.
What c-store product do you like the most? Why?
I like a large fountain Diet Coke with no ice. It's "my coffee" and ice dilutes the full impact of the syrup.
What is your favorite TV show? Why?
My favorite is "The Biggest Loser." I am amazed at the determination and hard work the participants put forth, and I love seeing the transformation in how they look and how they feel about themselves.
What is the most important event to happen in your career? How has that impacted your current role?
It was when Valero offered me the job of customer service manager to start a customer service department. It allowed me to bring my previous 23 years of retail experience to another company. In my current role as senior manager customer service, I have both customer service (working with consumers) and retail systems support (working with employees at the stores).