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    BP Wins Customer Service Crown

    Chevron/Texaco, Shell and The Pantry also receive high marks in consumer survey.

    FINDLAY, Ohio -- Among convenience stores, BP provided the best customer service in 2007, according to a nationwide survey released yesterday by RealPeopleRatings.com. Chevron/Texaco and Shell tied for second place, while The Pantry Inc. secured third.

    RealPeopleRatings.com, launched in 2005, is a quarterly consumer perception survey conducted by Corporate Research International, a market research firm specializing in mystery shopping and customer satisfaction surveys. The company sends the quarterly surveys as online opinion polls to its pool of panelists. On average, more than 2,500 panelists participated in each quarter's survey, the company stated.

    Each quarter, respondents rated their perception of each business' customer service on a scale of 1-10, with 10 being the highest possible score. If a respondent did not have experience with the business, the panelist did not enter a score. The scores were averaged using the results from all four quarters in 2007 to reveal this year's winners.

    Aside from BP, SUBWAY, Olive Garden, Cici's Pizza, Nordstrom, Stride Rite and Ace Hardware earned the highest customer service marks in their respective industries.

    "These results contribute to companies achieving a complete, 360-degree view of how customers perceive their business," Mike Mallett, CEO of Corporate Research International, said in a statement. "Business owners can stay ahead of their competition by having the most up-to-date information available about their customer service."

    Below is a complete list of this year's survey leaders:

    Convenience Stores
    BP
    Chevron/Texaco (Tie)
    Shell (Tie)
    The Pantry Inc.

    Supermarkets
    Publix
    Kroger
    Safeway

    Drug Stores
    Walgreens
    CVS/pharmacy
    Rite Aid

    Fast Food Restaurants
    SUBWAY
    Chipotle Mexican Grill
    Quiznos

    Full-Service Restaurants
    Olive Garden
    Texas Roadhouse
    Outback Steakhouse

    Pizza Restaurants
    Cici's Pizza
    Papa Murphy's Take 'n' Bake Pizza
    Papa John's

    Department Stores
    Nordstrom
    Saks Fifth Avenue
    Bloomingdale's

    Shoe Stores
    Stride Rite
    Shoe Carnival
    Payless ShoeSource

    Home Improvement Stores
    Ace Hardware
    True Value
    Lowe's

    Office Supply Stores
    Staples
    Office Depot
    FedEx Kinko's

    Sporting Goods Stores
    Dick's Sporting Goods
    Foot Locker
    Finish Line

    Electronics Stores
    RadioShack
    Best Buy
    Circuit City

    Banks
    Credit Unions
    Washington Mutual
    Wachovia

    Hotels
    Marriott
    Hyatt
    Hilton

    Airlines
    Southwest
    JetBlue
    American

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