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New Haven, Conn. -- Coming to bookstores tomorrow (Tuesday) is the latest progressive management tome by consultant Bruce Tulgan, head of RainmakerThinking, Inc., based here.
Tulgan's 16th book is called, "It's Okay To Be the Boss: The Step-By-Step Guide to Becoming the Manager Your Employees Need." Designed to counter what he calls "empowerment nonsense," Tulgan's new book asserts that managers should manage.
"There is an epidemic of undermanagement in this country," Tulgan told the New Haven Register. "There is not enough management training," adds the consultant, who conducts seminars for some of the nation's biggest companies, from IBM, Wal-Mart and Shell Oil to AARP, YMCA and Goodwill Industries. Later this month, Tulgan will be keynote speaker at Convenience Store News' 2007 Future Forum, March 26-28 at the posh Renaissance Vinoy Resort in St. Petersburg, Fla.
Tulgan, who in 1995 published the best-seller, "Managing Generation X," will discuss themes from his books, including how to provide daily guidance, feedback and support to employees.
In addition, other noted experts and industry executives will focus on how to gain market dominance with winning strategies, passionate people and unrelenting customer focus. Additional sessions are entitled:
-- Competing Effectively to Recruit and Retain the Best People
-- How Tesco Built a Behemoth in the U.K. and Will It Work in the U.S.?
-- Ideas to Grow Your Business
-- Walking the Customer Service Talk
Retailer panelists include Sherry Hancock, Sheetz Inc.; Jay Ellingson, Kwik Trip Inc.; Peter Green, TravelCenters of America; Rick Fitzgerald, Thornton Oil; Mike Woerner, WaWa; Jeff Morris, Alon USA; Jenny Bullard, Flash Foods; Alvin New, Town & Country; Grady Gaubert, Gaubert Oil Co.; Richard Bell, The Market @ Jodeco; Fran Duskiewicz, Nice N' Easy Grocery Shoppes; Jack Wilkie, Krause Gentle Corp.; Stewart Spinx, Spinx Oil Co., and Caroline Mowen, Valero Energy Corp.
Other speakers include Brian Wright, Executive Leadership Solutions; Anthony Ruback and Grant Wither, Riverhead Consulting; Tom Ertler, WD Partners; Lou Saiz, Duke Convenience Group; Ken Dalton, MPR Design, and Eric Nelsen, Mercer Consulting.
As in past years, there also will be a guided tour of innovative c-stores and other unique retail formats in the market.
Future Forum is produced by Convenience Store News, a Nielsen Business Media publication. Supplier sponsors include Anheuser-Busch, Boyd's Coffee House Roasters, Chester's, Duke Convenience Group, Fire King Security Group, The Hershey Company, Philip Morris, Piccadilly Circus Pizza, Procter & Gamble, Ruiz El Monterey and Tidel.
NACS (The Association for Convenience & Petroleum Retailing) and Neighborhood Market Association (formerly California Independent Grocers & Convenience Stores) are Association Sponsors of the event.
Attendance is free for retailers. For more information, contact Lois Miller at 526-868-9563 or [email protected].