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    WilcoHess to Employ Workforce Management Software

    The c-store/travel plaza operator will implement the Kronos solution to increase employee productivity.

    WINSTON-SALEM, N.C. -- WilcoHess LLC will implement Kronos Inc.'s workforce management software solutions.

    Specifically, the operator of 400 convenience stores, travel plazas and restaurants in the Southeast will use Kronos' time and attendance, absence management, and HR and payroll applications. Nearly 6,500 WilcoHess employees will use Kronos software in an effort to further control labor costs, minimize compliance risk and increase productivity.

    According to Chelmsford, Mass.-based Kronos, WilcoHess will now be able to more effectively control costs by reducing overtime through consistent application of pay rules, which will eliminate third-party human resources vendors for functions such as benefits and enhance accuracy of the overall payroll process. In addition, the software is designed to improve employee satisfaction via advanced self-service options.

    "Kronos has proven that technology innovation can make business applications easy to own and easy to use," said Michele Norwood, vice president of human resources and Nick Spann, vice president of information systems/CIO for WilcoHess. "With Kronos, we will be poised to more effectively control costs and improve employee satisfaction. In a services environment, both of these factors improve customer satisfaction, which is our No. 1 priority."

    Prior to selecting Kronos software, WilcoHess utilized four timekeeping systems and its human resources department needed to run various reports across multiple systems to ensure compliance with corporate, federal, state and other labor laws and regulations. Now, WilcoHess will use the one standardized software solution, said Kronos.

    "A standardized workforce management solution is important in a services environment, as these organizations need to address geographically dispersed workforces, different pay rules and changing service requirements," said Malysa O'Connor, director of Kronos' services and distribution practice group. "Through real-time visibility into critical labor data, Kronos will enable WilcoHess to more proactively address issues and preempt costly labor-related errors."

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