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NEW YORK ? Seeking to improve customer service and business efficiencies, Valero Energy Corp. chose Spacenet Inc., a U.S. subsidiary of Gilat Satellite Networks Ltd. to achieve its goal. The solution provider will supply a broadband satellite communications network to Valero's chain of 4,000 retail and wholesale outlets for support of rapid credit authorization and other interactive data applications.
"Our combination of retail and wholesale outlets posed an especially unique challenge for choosing an appropriate technology and service provider," said Ken Applegate, Valero's vice president of wholesale marketing. "We have a wide variety of devices that we need to support, and because many of our customers are independent jobbers, we have rather unique contracting relationships as well. Spacenet proved to be extremely capable in supporting our various devices and applications, and on the retail side, Spacenet's solution has provided superior economics over the existing infrastructure, so it is yielding important operational savings."
Valero has established a multi-year contract with Spacenet for provision of its Connexstar broadband VSAT service, and in addition to supporting both serial and IP credit and ATM applications, the network will also be used to support ATM transactions, nightly polling and a variety of other business applications including Internet and Intranet access.