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RoadSquad service trucks are equipped with certified technicians who handle a variety of roadside problems professional drivers face. After suffering a breakdown with his/her vehicle, drivers can either call RoadSquad or those with iPhone or Android smartphones can make the same call via a mobile application (app).
"Our GPS technology allows us to know exactly where to find the downed driver and provides service technicians that drive our emergency service trucks with detailed directional information to the breakdown site," said TA President and CEO Tom O'Brien. "Our national dispatch center knows exactly where everyone is; that allows us to provide more accurate arrival time and status information to downed drivers, lowers our response times and gets our customers back in business faster."
The retailer invested significant capital in the new system, which also provides "critical RoadSquad fleet maintenance, operation and driver performance data," O'Brien added in a company news release.