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Jan 20, 2012

Innovation, Hiring Practices Drive Family Express' Success

PrintInnovation, Hiring Practices Drive Family Express' Success  

VALPARAISO, Ind. -- Family Express may only have 57 stores in north central Indiana, but everyday it takes on the bigger players in the industry. What makes it stand out, according to its president and CEO Gus Olympidis, is the convenience store chain's hiring practices and innovation.

Speaking before approximately 80 business and community leaders at the 16th Innovators Café on Thursday, Olympidis said Family Express focuses on efficient logistics to get perishable products to its locations once a day, along with providing unique brands of everything from coffee to milk, as well as its square doughnuts, as reported by the Post-Tribune.

"We start our day competing with folks who are much, much bigger than we are," he said.

Olympidis also pointed to the company's stringent hiring practices as another key to its success. Only one in 50 applicants is accepted, and the CEO joked that Family Express discriminates against the grumpy.

In June, Family Express signed up with PeopleMatter to help with talent management, including bringing the hiring process online, as CSNews Online previously reported. At that time, Olympidis said that the c-store chain was gearing up for expansion.

An example of that expansion was the recent opening of three stores in Lake County, Ind. In early December, Olympidis explained that the company spent $8 million to acquire the property and open the three sites, as CSNews Online reported.

The Society of Innovators and Ivy Tech Community College Northwest host the Innovators Café, which began in 2005 and rotate around businesses to spotlight innovative practices.








Find Reports & Data

CSNews' 2011 Realities of the Aisle Consumer Study

Consumers are shopping convenience stores slightly more often than they were a year ago, but the nation’s economic doldrums continue to be a drag on spending, according to Convenience Store News’ annual consumer study – Realities of the Aisle 2011.

CSNEWS 2011 Foodservice Study

After reporting a 6.1-percent sales increase in 2010, convenience store retailers expect to generate increased sales and profits from their foodservice operations this year.

CSNews' 2011 Industry Report Study

The convenience store industry had a good year last year. The 13.5 percent total industrywide sales increase was a big improvement over the more than 20-percentage point drop in 2009.

CSNews 2011 New Products Scorecard

The success rates for new items introduced to the convenience store industry last year were down in all seven major product categories tracked in the Convenience Store News New Product Scorecard, but retailers nevertheless increased the number of new items on their shelves and increasingly relied on store associates to make consumers aware of those products.

CSNews 2011 Industry Forecast Study

Although the recession is officially over, consumers in the U.S. remain “mad as hell” and “frustrated” by the slow pace of recovery.



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