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Feb 01, 2012

C-stores Competing With Grocers, Other Retail Outlets for Attention

PrintC-stores Competing With Grocers, Other Retail Outlets for Attention  

HOUSTON -- Convenience stores are no longer the only destination for customers who want to make a quick grab-and-go purchase at any hour. The channel is facing increasing competition from grocery stores, dollar stores and more, according to a new report by market researcher The NPD Group.

For the quarter that ended December 2011, non-traditional convenience outlets such as grocery stores, mass market retailers, dollar stores and drugstores represented 9.3 percent of c-store traffic, according to NPD’s Convenience Store Monitor, which tracks the purchasing behavior of more than 51,000 U.S. c-store consumers. Meanwhile, overall c-store traffic decreased 2 percent during the same time period compared to 2010.

According to NPD, consumers shop at convenience stores due to their convenient location, long hours of operation and the ability to get in and out quickly -- often the same reasons for shopping at non-traditional convenience outlets. The percentage of customers who chose a c-store for one of these specific reasons is similar to the percentage who chose a non-traditional outlet for the same reason, NPD’s data shows.

Non-convenience stores' increasingly long hours are likely a factor in the growing competition, as well as these competing retailers’ ability to offer potentially better prices, selection, quality and value than c-stores.

"There is no doubt that convenience stores are facing stiff competition from non-traditional retail outlets," said David Portalatin, convenience store channel analyst for NPD. ""Convenience stores need to glean as much insight as they can from the preferences that consumers are exhibiting. When they do that, they can differentiate themselves from the competition by providing offerings most relevant to their consumers."








Find Reports & Data

CSNews' 2011 Realities of the Aisle Consumer Study

Consumers are shopping convenience stores slightly more often than they were a year ago, but the nation’s economic doldrums continue to be a drag on spending, according to Convenience Store News’ annual consumer study – Realities of the Aisle 2011.

CSNEWS 2011 Foodservice Study

After reporting a 6.1-percent sales increase in 2010, convenience store retailers expect to generate increased sales and profits from their foodservice operations this year.

CSNews' 2011 Industry Report Study

The convenience store industry had a good year last year. The 13.5 percent total industrywide sales increase was a big improvement over the more than 20-percentage point drop in 2009.

CSNews 2011 New Products Scorecard

The success rates for new items introduced to the convenience store industry last year were down in all seven major product categories tracked in the Convenience Store News New Product Scorecard, but retailers nevertheless increased the number of new items on their shelves and increasingly relied on store associates to make consumers aware of those products.

CSNews 2011 Industry Forecast Study

Although the recession is officially over, consumers in the U.S. remain “mad as hell” and “frustrated” by the slow pace of recovery.



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