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GREENSBORO, N.C. -- Shell-branded wholesalers will have access to new software functionality and enhanced support due to a new agreement reached by Shell Oil Products US, Motiva Enterprises LLC and Gilbarco Veeder-Root. The deal allows Gilbarco to provide an exclusive Passport Service Offering (PSO) Plus Service to thousands of Shell-branded stations in the U.S. utilizing Passport systems.
The agreement gives Shell-branded wholesalers access to the latest Passport service packs and new software versions to maintain PCI PA-DSS compliance, including the latest network loyalty functionality and help desk support. This support helps ensure sites are able to continue serving customers with the highest level of service.
"This agreement with Gilbarco Veeder-Root provides a great tool for our Shell-branded wholesalers," said Walt Gothard, Shell Technology Manager North America.
Added Mike Schulte, president of Gilbarco Veeder-Root North America: "The Gilbarco team is pleased to work with Shell to provide PSO Plus Service to all participating Passport locations. Our Plus Service will provide Shell-branded Passport customers with the latest software updates for superior system performance and remote diagnostics for maximum system uptime."
Under the Passport Plus Service Program, Shell will manage the invoicing process via monthly electronic funds transfer draft, which means that branded wholesalers won't have to prepay for a full year of service. They also have a dedicated toll-free number to reach the Gilbarco Help Desk 24/7/365. Plus Service also includes remote diagnostics to reduce the need for a technician visit, saving the wholesaler additional service costs, according to Gilbarco. Gilbarco and Shell will also review help desk metrics monthly and look for ways to continually raise the bar for service and wholesaler satisfaction.
Gilbarco's Passport Point of Sale system provides a highly intuitive touch screen interface intended to minimize training time, errors and shrinkage. The system also offers wholesalers benefits for managing and growing their business, including flexible fuel and merchandise discounting, loyalty programs and seamless connectivity to support the largest third-party partner program in the industry, including a comprehensive list of back office and loyalty partners.