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TORONTO -- When Shell Canada surveys its customers to ask what they want most at gas stations, the top answers always include bright, clean washrooms and bank machines.
Bank of Nova Scotia couldn't help with the bathrooms, but it is stepping forth on the cash front, agreeing to a deal to install 500 ATMs at Shell convenience stores across the country. The deal will increase Scotiabank's network of ATMs by 20 percent to a total of 2,700 by next spring, making it the third largest in Canada, said Robert Rossatelli, vice president of self-service banking.
Shell Canada was looking to improve service because there were just 300 ATMs, including 70 from Scotiabank, at its 1,838 stations across Canada. In most stations controlled by Shell Canada, bank machines provided by other financial institutions, which will be replaced by Scotiabank machines. About 100 of the new machines have been installed since June with the rest expected to be in place by March.
Rossatelli said the bank isn't expecting to lure new customers. "It's about better service for existing customers."