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ALTOONA, Pa. -- From the more than 300 Sheetz stores across six states, the Mt. Jackson, Va., Travel Center, was named "Sheetz 2005 Store of the Year" by the company. The title recognizes the Sheetz store that best meets the high standards for excellence set by the family owned and operated convenience store chain.
"We use more than sales and profitability to determine the store of the year," said Travis Sheetz, vice president of regional operations. "We also look at store morale and customer service practices. Store of the Year is the highest honor a Sheetz manager can achieve." Competition for the award is fierce among all the store managers, who track their results year round to make sure they are in the running.
Craig Dively, manager of the Mt. Jackson Travel Center, is thrilled with the recent honor. The 15-year Sheetz veteran believes his store rose to the top due to his great team of Sheetz associates that exemplify Total Customer Focus all year round. The team’s average secret shopper score topped 94 percent this year -- a significant achievement for a location that boasts more than 10,000 square feet.
"I have a dedicated group of 43 hard workers at the travel center -- 28 of whom celebrated three-year-plus anniversaries with the company this year," said Dively. "My employees take great pride in working for Sheetz and it really comes through to our customers. I’m really proud of what we accomplished -- it’s a great honor to share with my team."
Based on the effort of the entire store team, top stores must prove themselves in four areas of operation including: store environment for employees and customers; the growth of the store over previous years; management of controllables such as inventory levels and employee turnover; and most importantly, customer service, measured against the company standard known as Total Customer Focus, with scores determined by Sheetz secret shoppers who shop and rate each of the Sheetz stores a minimum of four times each quarter.
Other stores honored at the event included the Ritner Highway Sheetz store in Carlisle, Pa., managed by Susan Kuhn, which received first runner-up, and the Sheetz store in Franklin, Pa., managed by Kathy Porter, which received second runner-up.