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ALTOONA, Pa. -- Sheetz Inc.'s Information Technology (IT) department is using ESQ Business Services' Analyzer products to handle its network traffic and improve its ability to handle developing problems, according to a Retail Solutions Online report.
"ESQ appeared to be the right size of vendor for us, since they could quickly develop the monitoring solutions we needed," said Randy Pielmeier on behalf of Sheetz. "More importantly, their familiarity with the retail marketplace allowed us to express our requirements in business terms without us having to resort to anything technical. Right from the outset, they knew what we were describing and helped us [in] getting the types of views and charts we wanted."
Sheetz selected ESQ's POS Transaction Analyzer and Data Analyzer, according to the report. The POS Transaction Analyzer provides real-time monitoring and analysis of a point-of-sale network's many elements and lets IT operators see when and where a problem is occurring in order to correct it before purchases are affected. The business staff can monitor overall throughput in transactions per second and denial, reversal and stand-in transaction rates, plus interchange response times.
The Data Analyzer lets users combine multiple data elements from multiple sources, which results in a unified view of the processing environment. Dashboards provide customizable displays and graphics that provide more in-depth information than traditional charts and graphs.
"It became immediately apparent to the IT group of Sheetz whether a store was disconnected from the company's credit network or simply facing network congestion scenarios where authorizations were falling behind with the customer experience suffering as a result," said Pielmeier. "Perhaps the single biggest gain realized by Sheetz is that we have become proactive, letting stores know when we suspect something may be amiss rather than being on the other end of the line when something has gone wrong and dealing with anxious store managers. Being proactive in this manner sure beats being reactive."