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    Sheetz Automates Employee Application Process

    The company is using Deploy Solutions for online applications and interactive voice response.

    ALTOONA, Pa. -- Sheetz Inc. chose Deploy Solutions to automate its employee application process. The system pre-screens employees so only qualified candidates are interviewed by local managers, allowing mangers to spend more time servicing customers and employees, the company reported.

    Applicants can apply through Sheetz' Web site or on the phone using Deploy's interactive voice response (IVR) system.

    "Before using Deploy, our managers were not sharing paper applications," said Susan Schwaderer, manager of HR administration at Sheetz. "We may have had one fully-staffed store, whereas another nearby store might have been desperate for applications."

    The move away from paper applications has had no ill effects on applicant submissions, Schwaderer notes, with 84 percent of applicants applying online and 16 percent applying via IVR. Applicant data no longer needs to be re-keyed, helping eliminate errors, and background check and drug testing verification results can be viewed by store managers, on average, two days faster, she explained.

    "The elimination of paper applications and manual pre-screening is saving our managers a great deal of time. They are no longer flipping through stacks of applications, sorting, and maintaining applicant files. Everything they need is at their fingertips and they can tell exactly where each applicant is in the pre-hire process, from initial contact through final 'eligible or not eligible' result," said Schwaderer.

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