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NASHVILLE, Tenn. — TBHC Delivers, the largest single distributor of Hunt Brothers Pizza in the United States, is ensuring its convenience store customers are constantly stocked with all the products and items they need to sell the brand's made-to-order pizza, wings, WingBites and cheese bread via its new Rolling Warehouse Guarantee.
The guarantee states that if a c-store owner needs any food items, small wares or other supplies that are not on the truck during a regularly scheduled delivery, those items will be supplied at no cost during the next delivery.
"Even though this is still a relatively new program, the Rolling Warehouse Guarantee is already making TBHC Delivers an even better company both internally and externally," said Operations Support Manager Chip Chaffin. "Implementing this initiative forced us to rethink our current policies and procedures and assess whether we were truly reaching the highest level of customer service. With the guarantee, our account managers feel prepared and confident every time they visit an existing or potential customer, and our store owners never have to worry about not having what they need to effectively operate their Pizza Shoppe."
TBHC Delivers created the Rolling Warehouse Guarantee to further its 15-point Service Promise, which seeks to provide excellent service at every visit to every customer every time, the company said.
As part of the initiative, TBHC Delivers made a $1,800 upgrade to all of its delivery trucks, which collectively deliver to more than 3,000 c-stores per week. Each truck acts as a warehouse on wheels and stocks approximately 55 items, including pizza toppings, pizza cutters and store signage.