Starbucks Double-Charges for Coffee
NEW YORK -- Starbucks confirmed to NBC News that Friday, May 22, and half of Saturday, May 23, up to a million customers were double-charged for their order when they used their debit or credit cards.
Starbucks is calling it a "settlement processing error," which occurred in more than 7,000 stores across the country.
While the receipt showed the correct amount, double that amount was taken out of customers’ accounts when the store settled the transaction at the end of the day.
"All of our customers saw resolution" and that "as soon as we noticed the error, we had it fixed right away," a Starbucks spokeswoman said.
However, Starbucks later noted they had some customers call whose accounts were not fixed.
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Starbucks is calling it a "settlement processing error," which occurred in more than 7,000 stores across the country.
While the receipt showed the correct amount, double that amount was taken out of customers’ accounts when the store settled the transaction at the end of the day.
"All of our customers saw resolution" and that "as soon as we noticed the error, we had it fixed right away," a Starbucks spokeswoman said.
However, Starbucks later noted they had some customers call whose accounts were not fixed.
Related News:
Survey: McDonald's Gaining Ground on Starbucks
Competitive Watch: McD's, Starbucks and Dunkin' Go Head to Head
Starbucks' Pitch: "It's Not Just Coffee"