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NEW YORK — The culture qualities that most affect employee engagement include leadership support and participation, and a company's communication of and dedication to their mission and values, according to CultureIQ, a culture management software and service platform.
CultureIQ released key data insights gleaned from Entrepreneur's Top Company Cultures List, a comprehensive ranking of U.S.-based businesses that exhibit high-performance cultures.
"In today's competitive business environment, companies understand that culture benefits the bottom line," stated Greg Besner, CEO and founder of CultureIQ. "Cultivating a high-performance culture is a discipline in its own right. Our research enables others to learn what separates the cream from the rest of the crop."
Key findings include ways that age, gender, employee tenure, hourly pay and other factors influence culture:
- Women consistently ranked their company culture less favorably than men.
- Employee age did not seem to be a significant factor in how employees rate culture.
- Quality scores in agility, communication and performance focus categories drop sharply after one year of employee tenure.
- Mission and value alignment is a top contributing factor to employee loyalty and engagement.
- Even in high-performing cultures, salaried and hourly employees have different experiences at work.
- Leadership support and involvement is a key differentiator for high-performance cultures.
"We have made a flexible and supportive culture central to our company's mission," said Ben Kirshner, founder and CEO of Elite SEM, a CultureIQ customer and two-time winner of Entrepreneur's Top Company Culture list. "Being named to this list is evidence that our continuous strategic focus on employee satisfaction yields the best business model — including impressive growth revenue, happy clients and the ability to attract and retain employees dedicated to their jobs."
In total, 28,371 employees at 340 companies of all sizes and across industry sectors were polled. Questions were designed to highlight common opportunities for culture change and effective culture management. Metrics for assessing culture included an employee Net Promoter Score; 10 measurable culture qualities (collaboration, innovation, agility, communication, support, wellness, work environment, responsibility, performance focus, and mission and value alignment); and an overall CultureIQ score that was calculated by combining the average of the other scores.
The full report, "Building a High-Performance Culture: Key Lessons From Top Cultures For 2017," is available here.