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LAKE JACKSON, Texas - Buc-ee's recently implemented NCR Corp.'s Radiant Point-of-Sale (RPOS) solution in an effort to streamline its operations.
The operator of 29 convenience stores installed the technology solution to increase speed and reliability at the point-of-sale (POS) across its network, including its mammoth New Braunfels, Texas, convenience store, which has nearly 60,000 square feet of retail space, 30 POS locations and 13 food-ordering kiosks.
“Our goal is to not make the customer wait on us,” said Don Wasek, co-owner of Buc-ee’s. “What we have seen here by installing the NCR software solution is a dramatic improvement both inside at the POS systems, and outside at the island card readers. It’s a marked improvement over other transaction systems I’ve seen -- especially with credit card processing, it’s blisteringly fast.”
According to NCR, Buc-ee's was experiencing system issues, including uptime problems, that impacted the customer experience prior to implementing this new solution.
“Buc-ee’s has such a great reputation for offering the cleanest facilities, a tremendous shopping selection of both food and merchandise, and now the ability to serve their customers better than ever,” said Eric Stecker, vice president and general manager of the petroleum and convenience segment for NCR Retail. “By having retail, made-to-order food and a tremendous fuel business in one site, it does create some unique challenges. But that complex environment is perfect for showing the full value of our complete software, hardware and services offering.”
In addition to installing its technology solution, NCR will remotely monitor and troubleshoot Buc-ee's c-stores, including remotely upgrading software when needed. Duluth, Ga.-based NCR Corp. offers a wide array of software, hardware and other technology solutions that enables more than 485 million transactions to take place daily.
All 29 of Lake Jackson, Texas-based Buc-ee's stores are located in the Lone Star State.