Vya Survey & Invite Management Systems

Tools facilitate targeted franchisee performance coaching.

With Vya's new survey and invite management systems, franchisors can facilitate local event invitations and customer surveys to support their franchisees with actionable data. The survey tool provides efficient reporting capabilities for a transparent view of customer response data, enabling franchisors to offer targeted performance coaching specific to each franchisee. The system also accommodates a range of question formats, including free-form text, which can be used to determine sentiment based on keyword analysis of responses, offering deeper insight into customer feedback. Invitation templates offer consistent and compliant franchise branding with the ability for franchisees to customize times, locations and other local details. Both systems integrate with Vya’s marketing resource management software, and expand the tool capabilities of Vya’s full suite of local marketing solutions. 

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