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    Family Express Upgrades its POS

    Radiant Systems will help the chain integrate its car washes to sell a wash at a non-car wash location.

    ATLANTA -- Family Express Corp. will deploy Radiant Systems Inc.'s Radiant Point-of-Sale (POS) to more than 50 sites throughout Indiana.

    "Family Express is about 'building relationships' with our customers," said Gus Olympidis, president and chief executive officer of the Valparaiso, Ind.-based company. "The legacy keyboard system we were using has served us well, but it was no longer able to support the kind of customer-centric marketing initiatives that we had planned for our future."

    Family Express and Radiant expect to deploy the system at a rapid pace because the technology will enable the retailer to deliver loyalty functionality and employee task management, the company reported.

    Family Express is concurrently pursuing the network integration of its car washes with the objective of achieving the capability of selling a car wash at a non-car wash location, which will be electronically redeemable at another location already fitted with a Family Express car wash, according to the company.

    "With more than 15 years' experience deploying touch screens and a proven track record of supporting mid-tier retailers, Radiant was our choice in order to provide our company with the technology that will enable us to continue to innovate," said Olympidis.

    The Radiant solution will include Radiant point-of-sale software, P1550 point-of-sale terminals, S4500 site servers and Tiger Fuel Controllers. The Radiant Point-of-Sale will integrate to the PDI-RMS back office using the industry standard PCATS-NAXML interface.

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