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NEW ORLEANS -- This year Convenience Store News presented its 7th Annual Technology Leadership Awards during the opening general session of NACStech here. The Top Tech Executive Award was presented to Gabe Olives, vice president of IT and petroleum for Turkey Hill Minit Markets based in Pennsylvania. Olives is past chairman of PCATS and is on the NACS Technology Council. He also buys fuel and manages pricing for more than 260 Turkey Hill Minit Markets in Pennsylvania, Ohio and Indiana.
"To be honest, it is humbling to receive an award that has been given to such industry standouts as Ed Collupy, Devin Bates, Jenny Bullard and Scott Hartman," said Olives while accepting his award. "At the core, technology is all about the connections. Through active participation in organizations like NACS and PCATS, we can help shape the future of technology. Please get involved. Please get involved. Please get involved."
The Outstanding Technology Implementation Award, given to a c-store chain that completed an innovative and challenging implementation, must have produced verifiable results and achieved specified business goals. Past winners include Valero Retail Holdings, Pilot Travel Centers and ExxonMobil. This year, the award was given to Quick Chek Corp, based in Whitehouse Station, N.J. for their implementation of NCR's selfserv checkout at four locations.
Since piloting in August 2009, the self-checkout has allowed the stores to handle more customers during peak periods, while reducing checkout lines and parking lot congestion; increased the number of transactions completed hourly; utilized by 70 percent of the shoppers at the participating stores; allowed store employees to complete tasks in the store rather than having to stop an assist during the checkout process; and the stores no longer have to aggressively staff during peak rush times in the stores.
"Fast Lane is just another example of Quick Chek's best-in-class service," she said, calling the implementation "a true team effort" between the company's technology, human resources, store engineering, operations and marketing departments.